The following are subject to change without notice and are effctive until we recieve written notice that you no longer wish to be a client
and all debits with Triad Techx have been resolved.
OUR POLICY -We will always be fair with you, and give a clear, non-technical description of your computer problem. We will explain the
pros and cons of the different options for repairing your computer, and give you the most accurate estimate possible.
GUARANTEE OF WORK - Software repairs are guaranteed for 30 days. Guarantees on hardware repairs will be based on the
manufacturer's warranty. If a used part or computer is involved, the guarantee is 15 days, unless otherwise stated. If there is a problem
with the service or part provided, and you contact us within the specified timeframe, we will work to resolve the problem at no additional
cost to you.
INVOICING / METHODS OF PAYMENT - Any business has the option of being invoiced for any service provided. You will have 30 days to
make the full payment. After 30 days have elapsed a fee of 1.5 % interest will be charged on the unpaid amount, compounded monthly
until the balance is paid in full (18% annual). For residential customers, payment is due in full at the time services are rendered. Once
work is completed you have 2 weeks grace period to make full payment. After which $15.00 per week will be applied for storage up to 60
days. After 60 days we will consider the property abandoned and sell it to recoupe our losses. We are not responsible for any data left
on the system. We accept cash, checks, and all major credit cards. Returned checks are subject to a $30.00 fee.
TRIP FEES - If the technician has to travel to the site for service there is a fee per mile for services from our office location to the site.
TIMELINESS - Appointments are scheduled within one hour blocks (e.g. 10-11 AM). If the technician is running late, you will receive a call
to reschedule not more than a half hour into the block (e.g., by 10:30 AM in the above example). The right is reserved to reschedule any
appointment due to other emergencies. If you need to cancel a service call, TRIAD TECHX requires at least 2 hour notice of cancellation
prior to the scheduled performance of services, or a $50 cancellation charge will be assessed.
DATA BACKUP - You understand and agree that prior to contacting or allowing a technician to perform any repair on your computer, it is
your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives. You
acknowledge and agree that TRIAD TECHX shall not be responsible under any circumstance for any loss or corruption of data and/or
software.
ACCESS - The technician must receive full access to the computer(s) and/or peripheral(s) to be serviced, access to your residence, your
consent and cooperation to enter your residence or business, and a safe working environment, working space and electrical power. If the
technician arrives at the scheduled service time and determines that he/she does not reasonably have the access, cooperation, or safe
working area described in the previous sentence, then services may be denied and a $50 cancellation charge will be assessed.
ADULT PRESENCE REQUIRED - For on-site services, a person of at least 18 years of age must be present during the entire time period
services are provided. If the technician arrives at the scheduled service time and no adult is present, services may be denied and a $50
cancellation charge will be assessed.
PART ORDERS - Customer are required to pay in full for a part before it is ordered, if the part is not already in stock.
PIRATED SOFTWARE - Under no circumstances do we work with pirated software (i.e. burned CDs). All software that is to be worked on
or installed must have a Certificate of Authenticity (COA) or be able to be verified by TRIAD TECHX. If software cannot be verified it will
not be installed, no exceptions.